Q: What kind of designs can Kimp create?

We can design: Logos (not included during the trial ) Custom Illustrations (limited to one custom illustration during the trial ) Postcards Flyers Posters Brochures Pamphlets Booklet Designs Infographics Book Covers Vehicle Wraps Email Templates Presentation Decks (not included during the trial ) Ebooks (not included during the trial ) Menus Web Banners Social Media Ads GIFs Instagram Stories Website Headers Social Media Posts Billboards Tradeshow Signage Tradeshow Tents…and just about anything except these kinds of designs .

Question 1

What kind of designs can Kimp create?

Accepted Answer

We can design:

Logos (not included during the trial)
Custom Illustrations (limited to one custom illustration during the trial)
Postcards
Flyers
Posters
Brochures
Pamphlets
Booklet Designs
Infographics
Book Covers
Vehicle Wraps
Email Templates
Presentation Decks (not included during the trial)
Ebooks (not included during the trial)
Menus
Web Banners
Social Media Ads
GIFs
Instagram Stories
Website Headers
Social Media Posts
Billboards
Tradeshow Signage
Tradeshow Tents…and just about anything except these kinds of designs.

Question 2

What kind of designs doesn’t Kimp do?

Accepted Answer

We’re an experienced team that works on a wide range of designs, but there are a few limits to what we can deliver. We don’t fulfill the following types of requests: Motion Graphics, 3D Rendering, UI/UX Design, Website Or App Design

Question 3

How does the trial work?

Accepted Answer

You sign up, you try us out for 7 days, and you cancel if you decide it's not the right fit. You are not billed during the trial period. You get billed only after day 7 and you don’t have to sign any contracts to continue with Kimp. Our service is delivered month-to-month for a flat monthly rate.

So why do we collect payment details when you sign up? To ensure we are only onboarding clients who are seriously considering our service.

Below are guidelines for the trial as well as some tips to help you determine if Kimp is right for you:

During your trial you can make 3 requests to test our service, workflow and design quality
Please note 1 request = 1 design
Source files and/or print-ready files are not provided during the trial. If you decide to subscribe to the service you will receive the source files and/or print-ready files for all your requests.
The following requests are not fulfilled during trials: Resizing of banners (web or social media) Logo designs, Landing Page designs, Presentation designs and Ebook designs

We do not fulfill logo requests during trials as they involve vague or unclear briefs since brand guidelines aren't yet available. Logos often require many revisions as clients consider different options for how they want their branding to look. This again means that the trial often doesn't allow enough time for a client's branding process.

In addition, over time we've found that many clients who request a logo during the trial period

Question 4

What does “unlimited graphic design” mean?

Accepted Answer

Kimp’s unlimited graphic design service includes unlimited requests and unlimited revisions.

This means that you can make as any requests as you'd like, and we'll work through them as quickly as possible.

Once you submit your requests, your dedicated Project Manager will review them, to ensure we have all the details required. Then they'll assign them to your design team.

By default, your requests will be completed in the order you submit them. But if you ever need to change the order, or prioritize a certain task, or tasks, you can do so by letting our Project Manager know.

On average you'll receive 2-3 designs to review, per business day (this applies to designs like social media posts, web banners and single sided print designs). If you've got a more complex design request we'll let you know how much longer it will take.

And as we work together, and get to know your brand(s) and vision better, the review and revision process will get faster and faster. So you'll be able to get an increasing number of design projects completed, and only ever pay our flat monthly fee.

Question 5

How long do requests take to complete?

Accepted Answer

We work on your requests on a first-come, first-served basis. They are entered into your design team’s queue in the order that they are received. Your team then works on delivering them.

On average you'll receive 2-3 designs to review, per business day (this applies to designs like social media posts, web banners and single sided print designs). If you’ve got a more complex task like a lengthy presentation deck or brochure, let us know and we’ll provide an estimate on how long it’ll take.

Question 6

Tell me more about your team. Where are they located?

Accepted Answer

Kimp’s HQ is in Markham, Ontario, Canada and operates in EST. Our design team members, meanwhile, are full-time Kimp employees, who work from our offices in different time zones. Together we ensure that our clients get timely responses to their inquiries, and have their design requests fulfilled as quickly as they need them to be.

Kimp does not outsource work, or work with freelancers, as an important part of our service is being able to provide consistently high-quality designs to our clients. We also believe in the importance of building strong teams and creating environments that they can thrive in. Because we love giving our team members the opportunity to go bananas with graphic design too. :)

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