Question 1

What kind of designs can Kimp create?

Accepted Answer

We can design:

Amazon Graphics
Background Removal
Billboards
Blog Images
Book Covers
Book Layouts
Booklets
Brochures
Business Cards
Business Reports
Company Profiles
Corporate Folders
Custom Illustrations (limited to one simple illustration during the trial)
Print Ads)
Display Ads
Ebooks (not included during the trial)
Ecommerce Graphics
EDM (Email Direct Mail)
Email Signatures
Event Invitations
Flyers & Posters
GIFs
Icons
Infographics
Logos (not included during the trial)
Magazine & Newspaper Ads
Newsletters
Packaging & Labels
Podcast Covers
Point Of Sale Materials
Powerpoint Templates (not included during the trial)
Presentation Decks (not included during the trial)
Print Ads
Product Mockups
Promotional Materials
Restaurant Menus
Signage
Social Media Posts & Ads
Stationery Sets
T-shirt Design
Tradeshow Banners
Vehicle Wraps
Web Ads
And just about anything that can be designed in PS, AI, or INDD except these kinds of designs.

Question 2

What kind of designs doesn’t Kimp do?

Accepted Answer

We’re an experienced team that works on a wide range of designs, but there are a few limits to what we can deliver. We don’t fulfill the following types of requests:

3D/CAD rendering
Ad development
HTML5 ads
Coding & development
Copywriting
Marketing strategy
Motion graphics
Web, mobile or app design projects

Question 3

How does the trial work?

Accepted Answer

Sign up, try us out for 7 days for free, and then cancel or subscribe!

You are not billed during the trial period. So why do we collect payment details when you sign up? To make sure we only onboard clients who are seriously considering Kimp. If during the trial you feel that Kimp is not the right fit for you, simply cancel and you won’t be charged a cent!

Below are guidelines for the trial as well as some tips to help you determine if Kimp is right for you:

During your trial, you can make 3 requests to test our service, workflow, and design quality.
1 request = 1 design (i.e. a single print or digital creative, or up to 2-3 pages of a multi-page design, depending on the amount of content).
During your trial, you will only receive designs with a watermark on them.
If you decide to subscribe to the service you will receive your trial designs without a watermark, as well as the source files and/or print-ready files.
After you subscribe, you’ll receive source files and/or print-ready files for all your requests!
Make your 3 requests all at once so that we can ask for clarification and then work through them, and any revisions you’ll require, as quickly as possible. This way you'll get a good sense of what working with your Kimp Team is like. And you'll be able to make a confident decision within your 7 day trial about whether you'd like a full subscription.
Need some ideas for your trial design requests? Check out [this FAQ](https://support.kimp.io/en-u

Question 4

What does “unlimited graphic design” mean?

Accepted Answer

Kimp’s unlimited graphic design service includes unlimited requests and unlimited revisions.

This means that you can make as any requests as you'd like, and we'll work through them as quickly as possible.

Once you submit your requests, your dedicated Project Manager will review them, to ensure we have all the details required. Then they'll assign them to your design team.

By default, your requests will be completed in the order you submit them. But if you ever need to change the order, or prioritize a certain task, or tasks, you can do so by letting our Project Manager know.

On average you'll receive 2-3 designs to review, per business day (this applies to designs like social media posts, web banners and single sided print designs). If you've got a more complex design request we'll let you know how much longer it will take.

And as we work together, and get to know your brand(s) and vision better, the review and revision process will get faster and faster. So you'll be able to get an increasing number of design projects completed, and only ever pay our flat monthly fee.

Question 5

How long do requests take to complete?

Accepted Answer

We work on your requests on a first-come, first-served basis. They are entered into your design team’s queue in the order that they are received. Your team then works on delivering them.

On average you'll receive 2-3 designs to review, per business day (this applies to designs like social media posts, web banners and single sided print designs). If you’ve got a more complex task like a lengthy presentation deck or brochure, let us know and we’ll provide an estimate on how long it’ll take.

Question 6

What are Kimp's business hours?

Accepted Answer

**Kimp teams work on your design requests from Monday to Friday! **

You will receive updates from your team within one business day of posting requirements. Depending on the region you're located in you'll be assigned to a team that will be online during the business hours listed below.

In the regions where you see multiple options, you will be assigned based on team availability.

If your country isn't listed below, no worries! You'll be assigned to a team which offers the best coverage for you.

Australia: 12:30pm to 8:30pm ACT

Canada: 2:30am to 10:30am EST 5:30am to 1:30pm EST

1:30am to 9:30am CST 4:30am to 12:30pm CST

11:30pm to 7:30am PST 2:30am to 10:30am PST

India: 10:00am to 6:00pm IST

Malaysia: 10:30am to 6:30pm MYT

New Zealand: 2:30pm to 10:30pm NZST

Singapore: 10:30am to 6:30pm SGT

U.K.: 7:30am to 3:30pm GMT

U.S.A.: 2:30am to 10:30am EST 5:30am to 1:30pm EST

1:30am to 9:30am CST 4:30am to 12:30pm CST

11:30pm to 7:30am PST 2:30am to 10:30am PST

South Africa: 8:30am to 4:30pm SAST

While these are the hours your design team and Project Manager will offer coverage, you can reach out to the Customer Experience via live chat at https://www.kimp.io/ or by email at info@kimp.io, 7 days a week :)

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