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Have questions about how we work and what you get? We’ve got all the answers you need.
What kind of designs can Kimp create?
We can design: Amazon Graphics Background Removal Billboards Blog Images Book Covers Book Layouts Booklets Brochures Business Cards Business Reports Company Profiles Corporate Folders Custom Illustrations (limited to one simple illustration during the trial) Print Ads) Display Ads Ebooks (not included during the [trial](https://support.kimp.io/en-us/article/how-does-the-trial-work-1kr1m
How does the trial work?
Sign up, try us out for 7 days for free, and then cancel or subscribe! You are not billed during the trial period. So why do we collect payment details when you sign up? To make sure we only onboard clients who are seriously considering Kimp. If during the trial you feel that Kimp is not the right fit for you, simply cancel and you won’t be charged a cent! Below are guidelines for the trial as well as some tips to help you determine if Kimp is right for you: During your trial, you
What kind of designs doesn’t Kimp do?
We’re an experienced team that works on a wide range of designs, but there are a few limits to what we can deliver. We don’t fulfill the following types of requests: 3D/CAD rendering Ad development HTML5 ads Coding & development Copywriting Marketing strategy Motion graphics Web, mobile or app design projects
What does “unlimited graphic design” mean?
Kimp’s unlimited graphic design service includes unlimited requests and unlimited revisions. This means that you can make as any requests as you'd like, and we'll work through them as quickly as possible. Once you submit your requests, your dedicated Project Manager will review them, to ensure we have all the details required. Then they'll assign them to your design team. By default, your requests will be completed in the order you submit them. But if you ever need to change the order, or pri
How long do requests take to complete?
We work on your requests on a first-come, first-served basis. They are entered into your design team’s queue in the order that they are received. Your team then works on delivering them. On average you'll receive 2-3 designs to review, per business day (this applies to designs like social media posts, web banners and single sided print designs). If you’ve got a more complex task like a lengthy presentation deck or brochure, let us know and we’ll provide an estimate on how long it’ll take.
What are Kimp's business hours?
**Kimp teams work on your design requests from Monday to Friday! ** You will receive updates from your team within one business day of posting requirements. Depending on the region you're located in you'll be assigned to a team that will be online during the business hours listed below. In the regions where you see multiple options, you will be assigned based on team availability. If your country isn't listed below, no worries! You'll be assigned to a team which offers the best coverage
Tell me more about your team. Where are they located?
Kimp’s HQ is in Markham, Ontario, Canada and operates in EST. Our design team members, meanwhile, are full-time Kimp employees, who work from our offices and/or remotely in different time zones. Together we ensure that our clients get timely responses to their inquiries, and have their design requests fulfilled as quickly as they need them to be. Kimp does not outsource work, or work with freelancers, as an importan
My business is rapidly expanding. Can you keep up?
Absolutely. If you require more than one subscription to keep up with all your design needs, you can add additional subscriptions at any time. And you can also cancel them at any time, which means you can scale up, or down quickly. With each additional subscription that you add, you'll increase the number of outputs you receive, and the speed at which you receive them. For example, one additional subscription will double the designs you get completed each business day. To learn more about add
How much is the service?
$389 per month. No set-up fee, no minimum terms, no cancellation penalties. Absolutely no contracts.
I have a really time-sensitive request. What do I do?
If a request is especially time-sensitive, you can indicate this when submitting your request details. We’ll do our best to bump it up in the queue and advise you of the delivery time.
How many requests can I submit at a time?
You can submit an unlimited number of requests. Your dedicated Project Manager will review them, to ensure we have all the details required, and then assign them to your design team. By default, your requests will be completed in the order you submit them. But if you ever need to change the order, or prioritize a certain task, or tasks, you can do so by letting our Project Manager know. We get it. Sometimes priorities shift and deadlines change. So we're happy to be as flexible as possible to
How do I submit and manage my requests?
There are two ways you can make requests – through email at firstname.lastname@example.org, or through our task management software, Trello. Check out our handy guide on how Kimp users can use Trello below:
Who works on my requests?
Your dedicated design team does! Your team is made up of 1 Project Manager and 3 designers who specialize in different types of design. Based on what you need, your Project Manager will assign your request to the designer best suited to complete it. Once that request is completed, we then move on to your next request. We fulfill your requests one at a time, on a first-requested, first-fulfilled basis. This way you get what you need first, the fastest. If the priority of your reque
What details should my design request include?
Include these details every time for the best results: size, orientation, format (print or digital), preferred colours, inspiration designs, and text copy. The more descriptive you can be, the fewer revisions will be required.
How many brands can I submit requests for?
An unlimited number. We’re happy to help you with as many designs as you need.
How do I get revisions done?
Your dedicated design team will take care of your design, from first-draft to final product. And all the revisions you need. Just let them know the details of the revisions required, via email or your Trello board.
Is there a contract I have to sign?
No, we don’t have any contracts. Our service is delivered month-to-month for a flat monthly rate.